Protecting your privacy has a high priority for us and our company. Syracom adheres to a strict policy for ensuring the confidentiality of your personally identifiable information (PII), or sensitive personal information (SPI). For this reason, we have taken technical and organizational measures to ensure that the rules on data protection are observed by us, as well as by our partners and external service providers. We want to point out, that the transmission of data on the internet can have security gaps and complete protection of data against access by third parties is not possible.
Below we inform you about the collection of personal data when using our Apps and services.
Data security and privacy of our apps
We do not collect, store or process any private/sensitive information in the apps suitable for Atlassian server products, nor do we collect, store or process any analytical or tracking data, or place cookies or tracking beacons in any apps suitable for Atlassian server products. If not stated otherwise, all of our server apps are designed to work on onPremise installations behind the firewall, without access to the internet.
Some of our apps depend on the usage of personal data, like usernames and e-mail addresses. All this information is only used internally by the app and - if at all - is stored within the local database of your Atlassian server product. The "Administrator's guide" of each of our apps contain as section "privacy information" which contains a description, which personal information is processed and for which reason.
Licensing and Billing information
- Billing ID
- Transaction ID
- Contact information of the technical contact (name and e-mail address)
- License tier
- Hosting type
- Maintanance information
- Contact information of the involved Atlassian partner
We can use this information for analysis and improvements of our apps and our internal statistics. We may also use the information to contact you concerning service updates of apps for which you are listed as the technical contact. Syracom may use 3rd party services for such analysis and communication. In that case we will ensure, that a Data Processing Agreement (DPA) is in place.
Atlassian Marketplace listings
We use this possibility to analyze and regulray improve the use of our marketplace listings. With the statistics we can improve our offer and make it more useful for you as a user. For the exceptional cases in which personal information is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/welcome.
The legal basis for the use of Google Analytics is Art. 6 I 1 lit. f GDPR.
The Atlassian Marketplace uses Google Analytics with the extension "_anonymize ()". As a result, IP addresses are processed shortened, a person-relatedness can be excluded. No other PIIs are collected, stored or analyzed.
Furthermore, you can prevent the gathering of the data (including your IP address) that is generated by the GA cookie, and that relates to your use of the marketplace listings and the processing of this data by Google by downloading and installing the browser plugin that is available via the following link: tools.google.com/dlpage/gaoptout.
If you have any questions or comments as a result of this privacy statement, please use our service desk to get in contact with us.
About your opposition about this privacy statement you can inform us under the following contact details:
Data Protection Officer
Tel.: +49 (0)6122 9176 0
Fax: +49 (0)6122 9176 11