Using same PIN for two or more atlassian applications

Owned by Nicole Hühn
May 23, 2019
2 min read

Problem

Users have to use a different PIN for each Atlassian application which is secured with Secure Login.

Solution

To use the same PIN in e.g. Jira and Confluence proceed one of the following guides. The feature assigning a PIN to a user is available to system administrators and to administrators if support functions are shared with administrators.


Use an authenticator on mobile phone or a configurable hardware token:

  1. Log in as (system-)administrator in Jira and go to the 2FA Usermanager.
  2. Click on the new button Register users.
  3. In the user field, select the desired user (e.g. john) who is to be assigned a PIN.
  4. Generate a Base32 secret key by clicking on the update button next to the field.
  5. Remember the key in field Base32 secret key for the configuration in Confluence later.
  6. Enter the key in the authenticator on the mobile phone or in the configurable hardware token.
  7. Then enter the displayed PIN on mobile phone or on configurable hardware token into the field Current PIN (on the user register form in Jira) and click on Create user.
  8. A success message will appear.
  9. Now log in as (system-)administrator in Confluence and go to the 2FA Usermanager.
  10. Click on the new button Register user.
  11. In the User field, select the same user (john).
  12. Enter in the field Base32 secret key the former in Jira generated secret key.
  13. Go back to the authenticator on mobile phone or to the configurable hardware token and enter the displayed PIN into the field Current PIN (on the user register form in Confluence) and click on Create user.
  14. A success message will appear.

The user can login to Jira and Confluence with the same PIN now.


Use not configurable hardware token:

  1. Log in as (system-)administrator in Jira and go to the 2FA Usermanager.
  2. Click on the new button Register users.
  3. In the user field, select the desired user (e.g. john) who is to be assigned a PIN.
  4. Enter the secret key specified by the hardware token in the field Base32 secret key.
  5. After pairing the hardware token, it generates pins for 2-factor authentication. Input the current valid pin into the field Current PIN (on the user register form in Jira) and click on Create user.
  6. A success message will appear.
  7. Now log in as (system-)administrator in Confluence and go to the 2FA Usermanager.
  8. Click on the new button Register user.
  9. In the User field, select the same user (john).
  10. Enter in the field Base32 secret key the former in Jira used secret key.
  11. Go back to the hardware token and enter the displayed PIN into the field Current PIN (on the user register form in Confluence) and click on Create user.
  12. A success message will appear.

The user can login to Jira and Confluence with the same PIN now.